Rose Valley Management · 15 hours ago
Collection Specialist
Silver Spring, MD
Full-time
Onsite
Entry Level
1+ years expRose Valley Management is seeking a Collection Specialist who is a team player with strong organizational and customer service skills. The role involves guiding residents through billing inquiries, maintaining accurate account information, and resolving billing-related issues in a professional manner.
Property ManagementReal EstateResidential
Responsibilities
Demonstrates excellent communication skills with residents, vendors, and onsite/corporate team members via email and phone
Utilize various skip-tracing methods to locate and contact residents who are unreachable
Responsible for ensuring that resident account records are accurate, complete, and up to date
Document collection efforts to maintain a clear history of contact attempts and account statuses
Ensure all collection activities comply with county regulations, fair housing laws, and company policies
Process resident payments accurately and efficiently
Address and resolve resident concerns and complaints related to billing and account balances in a timely manner
Collaborate with the Resident Services Team and General Manager as needed to resolve account issues
Completes special projects assigned by the Community Manager
Brings any area of concern to the Community Manager's attention
Weekly report submission of all unpaid accounts and repayment progress to Community Manager
Maintains knowledge and understanding of and adheres to established policies and procedures for the collection specialist position
Additionally, provide excellent customer service to residents of the property
Qualification
Required
High school diploma or equivalent
At least 1 year of active experience
Strong communication skills with ability to give presentations over the phone and in person
Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills
Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff
Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible
Dependable and punctual with flexibility to work weekends
Proven ability to work toward and meet targets
Solution-oriented thinker with strong problem-solving skills
Preferred
Working knowledge of Appfolio software strongly preferred
Benefits
Opportunities for Monthly Commissions
Health, Dental and Vision Insurance
Flexible Spending Account
Health Spending Account
Commuter Benefits
Generous PTO package
401K after 1 year of service with a company match
Company
Rose Valley Management
Rose Valley Management offers property management services for apartment communities, ensuring high standards and living conditions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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