Hussmann · 18 hours ago
Contact Center Agent: 8AM - 4:30PM (Wednesday/ Thursday Off)
Detroit, MI
Full-time
Onsite
Entry Level
1+ years expHussmann is a global leader in commercial refrigeration equipment, and they are seeking a Contact Center Agent to serve as the first point of contact for their customer base. The role involves handling inbound calls and emails, gathering customer details, and ensuring effective resolution of service calls.
Food and BeverageManufacturing
Responsibilities
Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365
Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call
Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations
Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours
Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary
Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)
Qualification
Required
High School Diploma Required
1+ years of customer service experience
Excellent telephone and communications skills
Ability to work in and handle high call volume environment
Good customer service skills and willing to work flexible hours
Basic PC skill required, including experience in Microsoft Word and Excel
Ability to work in a team environment and desire for continuous learning through cross-training
Ability to follow procedures
Ability to type a minimum of 40wpm
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
Company
Hussmann
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-21Acquired
Leadership Team
Tim Figge
CEO
Recent News
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