Milestone Technologies, Inc. · 4 hours ago
AV/VC Break Fix Technician - (H)
Pleasanton, CA
Full-time
Onsite
Entry Level
2+ years expMilestone Technologies is a global IT managed services firm focused on innovation and technology solutions. The AV/VC Break/Fix Technician is responsible for providing high-level technical assistance to internal users, addressing issues related to audiovisual systems and VC platforms, while ensuring operational standards are met.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
Operations validation against documented VC standards
Inbound support task management
Escalation of complex issues to appropriate support teams
Connect Windows and Mac devices to Audio Visual equipment
Instruct users in the operation of equipment if necessary
Qualification
Required
Minimum of 2 years experience in the audiovisual or related field
Strong customer service skills with the ability to communicate effectively
Strong focus and organizational skills
Understanding or willingness to learn wiring diagrams and signal flow
Basic knowledge of AV integration and installation
Basic understanding of multiple DSPs
Demonstrated ability to work independently and prioritize multiple competing tasks
Experience with ticketing systems (ServiceNow knowledge is a plus)
Exposure as an operating technician for live audiovisual special events is advantageous
Solid understanding of VC platforms such as Zoom and Cisco
Expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc
Knowledge of SIP and Slack
Familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase