Ushur · 17 hours ago
Technical Success Manager
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expUshur is a company that delivers the world’s first Customer Experience Automation™ platform for regulated industries. The Technical Success Manager (TSM) will act as a technical advisor and relationship owner, driving customer success and adoption of Ushur's AI-powered solutions while managing complex solution implementations.
Artificial Intelligence (AI)Cloud ManagementInsurTechMachine LearningNatural Language ProcessingSaaS
Responsibilities
Act as the primary post-sales point of contact for assigned enterprise accounts
Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders
Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion
Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey
Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model
Lead POCs, pilots, and solution delivery for strategic customers
Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services
Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations
Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture
Monitor key success metrics and proactively recommend strategies to maximize ROI
Drive adoption of new AI-powered product features and coach customer teams on best practices
Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities
Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities
Enable customer teams to self-serve through training, documentation, and workshops
Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities
Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements
Qualification
Required
8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have)
5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have)
Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions
Proven ability to work directly with VP and C-level executives across both business and IT
Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects
Preferred
Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect
Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions
Familiarity with cloud-native architectures, API integrations, and enterprise data models
Benefits
Unlimited PTO
Paid holidays (10 holidays + full week off at the end of December)
Health, dental, and vision plans
Life insurance
Accident coverage
401(k) plan
Stock options
Assistance with certifications and continuing education
Hybrid work model
Fully remote roles
Company
Ushur
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
201-500 employees
H1B Sponsorship
Ushur has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (4)
2022 (5)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$107MKey Investors
Iron PillarThird Point Ventures8VC
2025-02-07Series Unknown· $15M
2023-02-07Series C· $50M
2021-02-09Series B· $5M
Leadership Team
Simha Sadasiva
Co Founder & CEO
Henry Peter
Co-Founder & CTO
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-10-17
2025-10-07
Company data provided by crunchbase