Chase · 3 weeks ago
Technology Support III
600 Travis St, Houston, TX, 77002, US
Full-time
Onsite
Senior Level
5+ years expJPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. They are seeking a Technology Support III to ensure operational stability and application support management for production applications, while also encouraging continuous improvement in user experience through troubleshooting and incident management.
BankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
Improves operational stability and availability through participation in problem management
Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Participates in triaging, examining, diagnosing, and resolving incidents and work with various AD team to solve problems at their root
Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or collaborating with AD/SRE teams
Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience with common networking technologies, and continuous integration and continuous delivery tools like Spinnaker, Jenkins, GitLab, or Terraform
Experience supporting public/private cloud-based applications
Knowledge in automating daily support operations using scripting and tooling
Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos, etc
Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.)
Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling
Understanding of networking concepts and troubleshooting
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Possesses a continuous improvement mindset
Preferred
Bachelor's degree in Computer Science, Information Systems, or related field
Experience with cloud-based applications and modern deployment practices
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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