Rivian · 11 hours ago
Manager, Productivity Platforms
Normal, IL
Full-time
Onsite
Mid, Senior Level
$167K/yr - $209K/yr
5+ years expRivian is on a mission to keep the world adventurous forever, seeking a Productivity Platforms Manager to enhance their IT service delivery. The role involves managing core productivity platforms, overseeing incident responses, and ensuring financial stewardship of software budgets while leading a team to maintain platform stability and compliance.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Operational Excellence & Incident Command (The "Run")
Platform Availability: Serve as the primary owner for the health and stability of our core platforms (Google Workspace, Jira/Confluence, Slack)
Incident Commander: Lead the "War Room" during critical P1/P2 outages. You will manage communication to the business, coordinate with engineering and vendors, and own the Root Cause Analysis (RCA) process and remediations to prevent recurrence
SLA/SLO Management: Define, measure, and report on service levels. Ensure our ticket queues (Tier 2/3) are moving effectively and that we are meeting our commitments to the business
Reporting: You will report on key operational metrics to IT leadership on a regular basis, going beyond numbers and providing strategic commentary on how productivity platforms are running and adding value
Streamline: You will find opportunities to optimize and streamline our operations, using automation, integration and AI
Vendor Management & Financial Stewardship (FinOps)
Strategic Renewals: Partner with Procurement to lead contract renewals and Quarterly Business Reviews (QBRs) with major vendors. Your goal is to extract maximum value and roadmap influence, not just pay the invoice
License Optimization: Proactively monitor license usage and implement "reclamation" strategies to reduce waste. You will be responsible for keeping our budget green, forecasting future growth needs based on headcount trends and building strategies to rationalize our software footprint
Process Engineering & Governance
Workflow Optimization: Identify bottlenecks in how we support users (e.g., access requests, new project provisioning) and assign Engineers to automate them
Compliance Enforcement: Ensure our platforms adhere to Cybersecurity and Governance policies. You will run the audits that prove we are secure
Change Control: Ensure that our team is following Change Management best practices - updates to workflows or settings are tested, communicated, and safe before they hit production
Qualification
Required
5+ years in IT Operations, Service Delivery, or Systems Engineering, with specific experience managing SaaS ecosystems (Google Workspace, Atlassian, Slack, or similar)
Demonstrated experience overseeing large software budgets, optimizing license counts
Proven experience acting as an incident commander
You don't guess; you use data. You are comfortable building dashboards to prove team performance and utilization trends
You can de-escalate, provide updates during outages and explain complex technical issues to stakeholders
You can look at the current state to identify areas for innovation and be able to execute on such opportunities independently with your team
Preferred
Experience with ITIL frameworks
Experience rolling out and managing AI and/or productivity tools
Experience or background in Project Management or Business Analysis
Benefits
Paid vacation
Paid sick leave
Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-01-24
2026-01-20
2026-01-19
Company data provided by crunchbase