Accenture · 6 hours ago
Technical and Logistics Support - 6105362
Walnut Creek, CA
Full-time
Onsite
Entry Level
$24/hr - $34/hr
2+ years expAccenture is a leading global professional services company, and they are seeking a Technical and Logistics Support employee. This role involves providing logistics and technical support for AR devices, including managing shipments, troubleshooting issues, and assisting users during events.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock
Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution
Create and maintain records in the asset tracking tool for new and existing AR devices
Provide written and face-to-face support for processing device requests, including local pick-up and local returns
Follow up on pending approvals, pick-ups, and delivery confirmations
Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping)
Provide shipping labels to requestors for return shipping
Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users
Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use
Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions
Provide remote and in-person technical support for users, including during events, demos, and user research studies
Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out
Troubleshoot and resolve data collection issues on devices and data machines
Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support
Triage hardware bugs, conduct fault analysis, and identify root causes
Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution
Assist with testing and validation of new AR devices to ensure functionality and quality
Identify and document hardware or software issues and collaborate with engineering teams to improve device performance
Provide on-site support during events and assist users with device setup and operation
Qualification
Required
A minimum of 2 years of experience in a technical support role
Associate's degree
Preferred
Experience with scripting languages (e.g., Python, Bash)
Hardware experience
Experience with AR/VR technology is a plus
Familiarity with help desk ticketing systems and remote support tools
Knowledge of networking concepts and troubleshooting techniques
Familiarity with mobile device management (MDM) solutions
Experience working in a research and development environment
Benefits
Medical
Dental
Vision
Long-term disability coverage
A 401(k) plan
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Christie Smith
Senior Managing Director, Global CEO Transformation: Strategy & Consulting Lead
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
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