TTEC · 5 months ago
Healthcare CSR-Internals Holding Req
United States
Full-time
Remote
New Grad
$16/hr - $16/hr
0+ years expTTEC is a company focused on enhancing customer experiences through a blend of humanity and technology. They are seeking a Healthcare Customer Service Representative to assist customers with health plan inquiries and provide support for online health accounts.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Qualification
Required
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
PTO
Tuition reimbursement
Health and wellness incentives
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase