Meta · 7 hours ago
Director, Data Science, Care
Menlo Park, CA
Full-time
Onsite
Director/Executive
$314/hr - $361/hr
15+ years expMeta is a technology company that builds solutions to connect people and communities. They are seeking an experienced Senior Director of Data Science to lead their Care Data Science team, responsible for developing and executing a data science strategy that enhances customer satisfaction and operational efficiency.
Computer Software
Responsibilities
Lead a team of ~50 data scientists, including 1 Director, and provide mentorship, guidance, and coaching to help them achieve their goals
Develop and execute a comprehensive data science strategy that aligns with the org’s overall goals and objectives
Drive customer satisfaction by identifying opportunities, designing experiments, and enabling development of AI and automation solutions
Improve customer satisfaction by analyzing key drivers (e.g.: issue resolution), identifying pain points, and developing solutions that address those issues
Optimize operational efficiency by analyzing processes, identifying bottlenecks, and developing solutions that streamline operations
Work closely with cross-functional teams, including product management, engineering, and operations, to ensure alignment and effective execution
Communicate complex technical concepts to non-technical stakeholders, including executives, product managers, and engineers
Qualification
Required
Education: PhD or Master's degree in Computer Science, Statistics, Mathematics, or related field
Experience: 15+ years of experience in data science, with at least 10 years in a leadership role
Technical Skills: Directing programming work (Python, R, or SQL) and statistical analysis. Experience with machine learning frameworks
Business Acumen: Strong understanding of business principles and practices, including finance, marketing, and operations
Communication: Excellent communication and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders
Leadership: Proven track record of building and leading high-performing teams and developing talent
Preferred
Industry Experience: Experience in the technology industry, particularly in the areas of customer support or care
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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