KNAPP · 10 hours ago
Manager Logistics Operations Engineer
Stockton, CA
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expKNAPP is a global provider of intelligent automation solutions for intralogistics and manufacturing. The Manager Logistics Operations Engineer is responsible for planning work with a focus on business objectives, handling logistic operations and machinery processes, and ensuring continuous improvement in operational efficiency and stability.
Education
Responsibilities
The task of Logistic Operations Engineer (LOE) Manager is to make sure that work is planned with the focus on the business objectives and delivery of strategic solutions
The LOE Manager is also the point of contact for Hotline on route cause analysis for all P1/P2/P3 issues
The LOE Manager provides data capture around KPI’s (Key Performance Indicators) that feeds into the daily/monthly reviews and handles all matters related to logistic operations and its machinery processes such as incident, problem and change management
Having a combination of supervisory, technical, training, and administrative responsibilities, the LOE Manager will partner with Knapp customers finetuning business operations and interact with Knapp Service Desk (HQ) utilizing computer systems, software, physical technology (machinery) and Knapp engineers and end users establishing best practices to increase stability and efficiency
Support Root Cause Analysis (RCA) on all P1/P2 issues providing detailed reports around incidents in liaison with Hotline (measured based on fault repeating)
Work closely with the Change Advisory Board (CAB)
Continuously analyze and improve the operational process (measured based on throughput)
Lead and supervise troubleshooting procedures such as:
Incident Management (measured based on time spent to resolve incidents, Service level agreement (SLA))
Problem Management (measured based on time spent to complete development cycle)
Change Management (measured based on percentage of successfully executed Change Requests (CR))
Identify operational priorities by assessing operational objectives (measured based on uptime) using:
Continuous Improvement Process (measured based on ITIL compliance, Analytics Dashboard)
Plan and coordinate the shift LOE’s tasks and workload accordingly (measured based on LOE demand)
Develop operational solutions by defining, studying, estimating, and screening alternative solutions (control room) using:
Continuous Improvement Process
KPI (incidents, downtime, LOE demand, PMT) capture for Daily review and monthly service meeting
Monitoring performance (measure = Logistic Dashboard)
Improve operational quality results by studying, evaluating, and recommending process redesign:
Supervision of Implementing changes
Change Management
Contribute with information and advice unit design and modification teams using: Continuous Improvement Process
Qualification
Required
Understanding of warehouse operations and supply chain management
3-5 years' related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
Knowledge of WMS, WCS and SRC
Working Knowledge of Linux, Java, Oracle, and SQL
Background and demonstrated experience in engineering industry
Operational experience in automated distribution facility
Strong skills in report development
ITIL Foundation
Excellent verbal and written communication skills
Self-motivated and a proactive approach to problem solving
Proven organizational skills
Customer oriented
Strong interpersonal skills
Team player
Ability to lead and motivate others
Ability to work independently with minimum supervision
Authorization to work in the U.S
Passport or ability to obtain passport
Professional office etiquette is always required
Physical requirement may include sitting, stooping, bending, visual acuity, finger dexterity, walking, lifting to 50 pounds
Preferred
Bachelor's Degree in Business and/or Logistics (preferred) or related field, or equivalent experience
Bilingual (English / German) preferred
Benefits
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Company
KNAPP
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5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
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