TEKsystems · 10 hours ago
Service Desk Analyst
Halethorpe, MD
Contract
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Analyst to support end users globally. This role involves handling inbound contacts via phone, email, and chat, providing assistance with various IT issues in a 24x7 environment.
Information Technology
Responsibilities
Supporting end users in a 24x7 capacity around the globe
Handling inbound contacts via phone calls, emails, and chats
Performing quick password resets
Conducting mid-level troubleshooting to triage and/or resolve issues
Qualification
Required
1-2 years of helpdesk / call center experience
1-2 years of experience working with 'help desk ticketing tools' i.e. Service Now, Ivanti
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Microsoft Windows OS
Microsoft Office Products Including Word, Excel, Outlook, PowerPoint, Teams
Troubleshooting VPN Clients
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Ability to search knowledge documentation and past tickets for solutions
Great 'people skills' with demonstrated ability to communicate with a wide variety of end users including many that have little or no 'technical' skills
The ability to listen to the end user and understand their needs and perspectives
Sense of urgency in supporting the end user – returning the ability for them to perform their job
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase