NEOGOV · 9 hours ago
Audio/Video Conference Room Technician (Network Specialist 1)
Dauphin County, PA
Full-time
Hybrid
Entry Level
$59K/yr - $90K/yr
1+ years expNEOGOV is seeking an Audio/Video Conference Room Technician to join the Office of Administration's Enterprise Technology Services Office. This entry-level position involves providing support for voice technologies, including A/V conference room equipment and unified communications, while ensuring outstanding customer service.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Responding to incidents and service requests related to IP phone service, Unified communications, mobile devices, conference room A/V Equipment, and analog lines
Troubleshoots and resolves voice telecommunication issues related to IP phone service, unified communications (Microsoft Teams), desktop devices, cabling, patch cords, or data jacks
Installs and tests voice communication hardware and software including IP telephony, desktop phones, mobile devices, contact centers, conference rooms and A/V equipment, and analog lines
Monitors voice communication system hardware and software to ensure availability, identify malfunctions, and monitor performance
Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements
Monitors information technology procurement databases to ensure timely receipt and processing of information technology invoices and identifies areas where cost savings can be implemented
Qualification
Required
One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Successful completion of the Information Technology Intern – Bachelor Program; or
One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment
You must meet the PA residency requirement
You must be able to perform essential job functions
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements
Benefits
Health coverage
Vision
Dental
Wellness programs
Multiple retirement and investment plan options
Paid vacation
Paid sick leave
Eight weeks of paid parental leave
Military leave
Paid time off for most major U.S. holidays
Flexible work schedules
Work-from-home opportunities
Internal mobility
Professional development
Workplace charitable giving
Employee-only discounts and rates on a variety of services and memberships
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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