Frontier Credit Union · 9 hours ago
Contact Center Rep
Idaho Falls, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expFrontier Credit Union is a financial institution seeking a Contact Center Representative to handle incoming calls and provide expert support to members. The role involves assisting with product information, technical support, and financial transactions while aiming for one-call resolution and cross-selling opportunities.
Financial ServicesNon ProfitWealth Management
Responsibilities
Promptly responds to incoming calls, chats, and 1-way or 2-way video requests
Identifies and responds to member’s needs with expert level knowledge of credit union’s products and services, promotions, operational practices, policies, procedures, and team members
Actively and professionally cross-sells beneficial products and services to enhance the financial success of our members
Accurately and efficiently completes financial transactions upon the request of members
Researches and resolves discrepancies and account errors. Works with other departments to obtain information and/or to correct transactions
Communicates issues relating to credit union activities and member accounts to various departments as issues arise
Consistently makes positive contributions to meet/exceed personal, team, and organizational goals
Provides exceptional internal and external member service
Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA)
Assists area personnel with related functions as needed
Completes other assigned duties commensurate with position
Qualification
Required
High school graduate or equivalent
Six months of customer service experience required
Demonstrated ability to cross-sell products and services based on needs of the member
Knowledge of Credit Union products and services; Good verbal and written communication skills, familiarity with PCs and standard software
Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
Proficient with PCs and standard software required
Proficient typing skills required
Performs job independently with limited supervision; works effectively on own and as part of team
Ability to read and carry out various written instructions and follow verbal directions
Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
Promotes and applies the highest professional and ethical standards, and fair treatment of others
Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities
Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs
Essential duties require ability to hear and speak through telephone (reasonable accommodations may apply). Bend, sit, or stand to perform primarily sedentary work with limited physical exertion. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day
Preferred
Call center and financial industry experience highly preferred
Company
Frontier Credit Union
Frontier Credit Union offers wealth management, online banking, and investment management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Hale
Chief Information Officer
Ethan M.
Chief Lending Officer
Recent News
2025-06-03
Company data provided by crunchbase