AEG Vision · 10 hours ago
Clinical IT Support Engineer
Addison, TX
Full-time
Onsite
Senior Level
$100K/yr - $110K/yr
5+ years expAEG Vision is seeking an experienced Clinical IT Support Engineer to join their dynamic team. This role is crucial in bridging the gap between IT and the clinical optometry device team to ensure seamless integration and support of medical devices within their practices.
Health CareHome Health CareHospitalMedicalMedical Device
Responsibilities
Project management and coordination with device vendors, Eyecare ops to install, configure, and service ophthalmic medical equipment including exam lanes, diagnostic and pretest devices
Coordinate or perform on-site repair, break/fix, assessment, and replacement of exam lane equipment (chairs, instrument stands, tables, etc.)
Conduct field service assessments to determine repair vs. replacement needs
Coordinate scheduling, travel, and on-site support for assigned practices
Integrate ophthalmic diagnostic devices with Electronic Medical Records (EMR/EHR) systems
Support integration of pretest equipment into digital phoropters
Ensure device connectivity, data transmission, and interoperability issues
Partner with other IT teams on network configuration, security, and system reliability
Support and troubleshooting of networking components, including: Active Directory, DNS, DHCP, VLANs, routing, firewalls, VPN/IPsec, Wireless networking and network security
Assist with workstation setup, system configuration, and device software installations
Provide backup support for technical ticket queues when not traveling
Lead or support projects related to device acquisition, deployment, upgrades, and standardization
Coordinate with medical device vendors and internal teams to manage timelines and deliverables
Assist with technical project planning, documentation, and execution
Maintain detailed records of device inventory, configuration records, and maintenance activities
Ensure compliance with manufacturer specifications and industry regulations, including FDA/ISO guidelines, HIPAA, and other relevant standards
Stay up to date with advancements in medical device technology and IT solutions to identify opportunities for new technology adoption
Recommend and implement improvements to optimize device performance and enhance patient care to ensure continued improvements
Qualification
Required
Associates degree in Electronics or related field or equivalent experience is required
5+ years of experience in IT support, medical device management, or a related field or technical roles
Strong technical skills with a solid understanding of medical device systems, IT infrastructure, and network security
Excellent problem-solving abilities and attention to detail
Effective communication and interpersonal skills, with the ability to train and support diverse teams
Strong project management skills, with experience in managing complex projects from inception to completion
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
Working knowledge of VLANs and routing
Knowledge of application transport and network infrastructure protocols
Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting
Ability to work with all levels of staff within and outside of IT and outside the organization
Strong Verbal and Written Communication Skills
Strong attention to detail and documentation discipline
Ability to work independently in the field as well as collaboratively with cross-functional teams
Customer-focused mindset with strong problem-solving abilities
Extensive travel required (50%-70%)
Ability to lift up to 90 pounds
Ability to stand, bend, kneel, climb ladders, work at heights, and operate in confined spaces
Valid driver's license with acceptable driving record
Preferred
Bachelor's degree in a relevant Information Technology field, Biomedical Engineering, Mechanical Engineering, Optometry, or other related field is preferred
Any advanced degree or certifications are a plus
Hands-on experience with ophthalmic medical devices or their vendors such as: Topcon, Zeiss, Optos, Marco, Oculus, fundus cameras, OCT, slit lamps, and topographers
Fortinet FortiGate experience is preferred
Company
AEG Vision
AEG Vision empowers doctors to deliver patient care and service by leveraging eye care industry best practices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$89.39MKey Investors
J.P. Morgan Asset Management
2020-02-26Series Unknown· $1.08M
2019-06-21Seed· $0.18M
2019-01-07Series Unknown· $58.82M
Leadership Team
Eric Anderson
CEO
Satish Dave
Chief Information Officer
Recent News
2025-12-09
Company data provided by crunchbase