UCI Health · 1 day ago
Assistant II- Referral Center- FT Day Shift
Irvine, CA
Full-time
Onsite
Entry Level
1+ years expUCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. The role involves working in a high-volume Referral Center to establish and maintain relationships with referral entities while handling a large volume of phone calls and providing customer service within the healthcare environment.
Health CareHospitalMedical
No H1B
Responsibilities
Establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians
Handle extremely high volume of phone calls
Problem solve, negotiate and research for answers
Effectively communicate in a clear and concise manner
Appropriately deal with stressful situations and individuals while remaining calm and professional
Qualification
Required
Working knowledge of MS Office products
Understanding of medical terminology as well as insurance programs and payors
Minimum 1 to 2 years experience in a Customer Service position within the health care environment
Knowledge of hospital based registration/scheduling system to register patients
Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
Ability to problem solve, negotiate and research for answers
Ability to effectively communicate in a clear and concise manner
Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
Preferred
Previous call center experience
Bilingual skills in English and Spanish and/or Vietnamese
Benefits
Medical insurance
Sick and vacation time
Retirement savings plans
Access to a number of discounts and perks
Company
UCI Health
UCI Health offers acute and general care services specializing in treating urology, gynecology, kidney disorders, and cancer programs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Manlin Kitty Huang Lin, MS, CPA
Director of Finance/ CFO
Nate Shinagawa MHA, FACHE
Chief Operating Officer and Senior Vice President
Recent News
Precedence Research
2025-11-27
Company data provided by crunchbase