TDECU · 19 hours ago
Representative - Member Service (High School Part Time)
Angleton - Velasco Member Center
Full-time, Part-time
Onsite
New Grad, Entry LevelTexas Dow Employees Credit Union is dedicated to improving Member financial wellbeing by providing exceptional service. The Member Service Representative is responsible for assisting Members with a variety of account transactions and educating them on digital solutions while deepening relationships and driving service excellence.
Auto InsuranceBankingCreditFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions including deposits, withdrawals, loan payments, check to cash, etc
Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation
Performs lobby engagement activities to connect with Members and position products to meet their needs
Able to troubleshoot and resolve Member and internal inquiries in a timely, friendly, and accurate manner
Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in the lobby and drive-up environments
Supports other teams as work volume indicates
Balances all instruments including cash, check negotiation, and transaction posting daily
Owns Member issues through resolution
Troubleshoots and resolves inquiries in a timely, friendly and accurate manner
Escalates Member feedback to Management and makes Member call backs to support Net Promoter efforts
Treats Members and Employees with professionalism, courtesy, respect and empathy through challenges
Keeps the TDECU Mission, Vision, and Purpose at the top of mind when dealing with challenging situations
Achieves personal sales goals by cross-selling platform products such as checking and savings, credit cards, loans, CDs Money Markets and making partner referrals to insurance, investments and mortgage
Builds and maintains required knowledge of TDECU products and services in order to cross-sell
Utilizes systems to be well-informed about the Member’s current relationship with TDECU
Educates members on emerging and existing credit union technology and digital solutions such as mobile, online, and ATM offerings for their convenience
Troubleshoots basic issues and escalates more complex issues as needed
Actively participates in community development activities as assigned in the support of the Credit Union’s Mission, Vision, Purpose and Values
Completes all mandatory compliance testing on time
Implements processes as required by the Bank Secrecy Act and TDECU policies and procedures
Qualification
Required
High School Diploma or an equivalent mix of education and experience is required
Attention to details to work with numbers and names in a fast-paced environment
Demonstrate Strong interpersonal communication such as courtesy, tact, and diplomacy
Provides world-class REAL Service
With experience, demonstrates and coaches job-required skills and behaviors for newer team members
Innate ability to demonstrate a proactive and positive attitude toward members, supervisors, co-workers, and the credit union
Strong oral and written communication skills; ability to speak and write clearly and effectively
Dedication to meeting the expectations and requirements of internal and external members
Ability to effectively prioritize tasks to use time efficiently and to attend to a broad range of activities
Planning and Organization skills
Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business
Must be able to operate a ten-key calculator and computer keyboard by touch
Availability to work with the Credit Union's core business hours. Saturday hours are required in this role
Ability to troubleshoot smartphones, tablets, PCs and to assist members with online banking/mobile banking with completion of TDECU training
Strong attention to detail
Demonstrated ability to understand and resolve problems to the satisfaction of a customer/Member
Ability to use feedback for continuous improvement and development
Preferred
Additional training is preferred
Previous experience in cash handling, banking, customer service or hospitality is preferred
Company
TDECU
Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
I
Isaac Johnson
President & Chief Executive Officer
Recent News
2026-01-22
2025-12-09
2025-12-04
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