Stanly Ranch, Auberge Collection · 2 hours ago
Wellbeing Group Coordinator
Napa, CA
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expStanly Ranch, Auberge Collection is a luxury resort located in Napa Valley, offering a unique destination and community experience. The Wellbeing Group Coordinator will serve as the primary contact for group and event-related spa bookings, ensuring tailored experiences and operational excellence while maintaining high standards of guest service.
Hospitality
Responsibilities
Serve as primary point of contact for all group and event-related spa bookings, with utmost professionalism and poise
Work with group planners, event organizers, and Notable Guests to understand their vision and curate tailored spa experiences aligned with their preferences and expectations
Participate in all site tours of Halehouse to support planning of wellbeing programming
Provide polished, proactive communication via phone, email, & in person throughout pre-arrival, in-house, and post-visit phases
Strategically coordinate all treatment and service scheduling for groups, ensuring efficient therapist utilization while maintaining the spa’s standards
Collaborate with Halehouse team to anticipate staffing needs and optimize timing, flow, and treatment room assignments
Generate custom itineraries and amenity access schedules that integrate seamlessly with resort activities, culinary programs, and group agendas
Support the preparation and delivery of welcome amenities, gifts, etc. as requested by Director of Wellbeing
Support on-the-ground coordination during group arrival days, ensuring smooth check-ins, warm welcomes, and personalized touches that exceed expectations
Attend pre-cons for group on-site pre-arrival as needed
Collaborate with Fitness Manager to execute wellbeing experiences (i.e., private/group fitness classes, sound baths, wellness activations programmed by Halehouse team)
Accurately track group bookings, associated treatments, and package inclusions for billing/reporting purposes
Coordinate pre-payment and invoicing in collaboration with Finance and Events teams
Ensure daily collection & reporting of day group guests’ billing
Maintain organized documentation of group requests, preferences, changes, and service feedback to support continuous improvement
Be familiar with all resort services/features and local attractions/activities to respond accurately on behalf of Sales/Event managers
Assist with presentations/collateral needs on behalf of Halehouse as needed
Answer incoming spa reservations calls in order to support leisure guest activity
Assist front of house operations as needed (i.e.: arrivals/checkouts,tours)
Help develop and train incoming team members
Assist other departments in search of group-related information
Attend required resort training sessions
Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand
Perform other duties as directed, developed or assigned
Qualification
Required
1-3 years of customer service and spa experience
Preferred
Luxury hospitality experience
Company
Stanly Ranch, Auberge Collection
Stanly Ranch sits at the gateway to the Napa and Sonoma wine countries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase