Sentry · 1 day ago
Technical Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expSentry is a company dedicated to helping developers write better software faster through performance and error monitoring tools. The Technical Customer Success Manager will be responsible for ensuring customers are successfully onboarded and achieve maximum value from the Sentry Platform while collaborating closely with various teams to meet customers' technical and business goals.
Application Performance ManagementDeveloper ToolsReal TimeWeb Apps
Responsibilities
Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform
Drive customer success and health through effective onboarding, adoption, value realization, and retention
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them
Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success
Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success
Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption
Qualification
Required
This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
Experience in working with complex, multi-divisional, multi-geographical customers
Impressive executive presence and communication abilities
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
You're driven; no one needs to push you to excel; it's just who you are
Passion for technology and being a part of a fast-growing SaaS company
Preferred
Past experience as a developer/devops
Extensive knowledge in application monitoring, Logs, Metrics, Traces
Company
Sentry
Sentry is a developer of an application monitoring platform that helps developers optimize the performance of their code.
201-500 employees
H1B Sponsorship
Sentry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (12)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$217MKey Investors
AccelNew Enterprise Associates
2022-05-04Series E· $90M
2021-02-18Series D· $60M
2019-09-24Series C· $40M
Leadership Team
Milin Desai
Chief Executive Officer
Chris Jennings
Co-founder, Chief Creative Officer
Recent News
2026-01-06
2025-12-19
2025-12-06
Company data provided by crunchbase