Consolidated Communications · 13 hours ago
Outbound Sales Representative
United States
Full-time
Remote
Entry, Mid Level
$17.10/hr - $25.92/hr
2+ years expConsolidated Communications is a leading company in the telecommunications industry focused on expanding its network and product offerings. They are seeking an Outbound Sales Representative to drive customer acquisition in the small and medium business segments through strategic outbound contact and various lead sources.
Telecommunications
Responsibilities
Drives small and medium business customer acquisition through outbound contact and various lead sources in a fast-paced environment
Executes the Strategic Build Process and other capital strategies to identify near-net opportunities that require network builds; communicates required pricing thresholds and implementation process associated with network construction
Maintain a professional, consultative sales process to ensure the best fit of products and services for small and medium business prospects; maximizing revenue and profitability for the company, and competitive advantages compared to other service providers, while maintaining the highest ethical standards
Consistently achieve a monthly sales quota with various targeted metrics
Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc
Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions
Ability to work as part of a sales team, collaborate and share successes and challenges and continually foster a positive environment
Critical thinking and problem-solving skills are a must as they will be a staple of the sales process as well as within the team dynamic environment
Engages Sales Engineering resource to properly solution customers
Leverages, outbound calls, inbound calls, video meetings, e-mail, chat and other medium to acquire sales
Engages in deep discovery with all prospects to determine the appropriate disposition of the opportunity and proactively transfers leads to other sales groups when deemed out-of-scope
Leverages all sales technology tools: Sales Engagement Platform, Network Mapping Application, CRM, Sales Engagement Platform, etc. to maximize sales efficiency and outcomes
Order Data Entry - Inputs orders in multiple OES-s, tracks each customer through to install and maintains customer database in CRM and other systems
Subject matter expert the industry, customers and competitors and market developments as well as all CCI promotions, pricing, simple and complex products, systems, marketing tactics and value proposition related to small and medium business segments
Ability to work independently and remotely. Reports for work remotely from their primary residence and engages in on camera video meetings, both internally and externally, in a distraction free environment in business casual attire
Must be able to multi-task, being on the phone and working with various systems including qualification, pricing, POS, internal and external chat, etc. as needed
Performs all other duties assigned
Qualification
Required
A minimum of two (2) years inside/outside sales experience; preferably in telecommunications industry
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
Must be able to demonstrate clear, excellent written and verbal communication skills both internally with the leadership team as well as externally with customers
Must have adequate internet bandwidth and reliability to perform the necessary job duties in all systems needed
Technical Training or Knowledge: A working knowledge of sales tools and techniques
Working knowledge in use of Word, Excel and Outlook required
Preferred
Undergraduate College Degree preferred
Salesforce experience a plus
A thorough understanding of billing and order entry systems in the telecommunications industry or similar work-related history in like type products
Benefits
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Company
Consolidated Communications
On Sept.
Founded in 1894Mattoon, Illinois, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.93BKey Investors
New Hampshire Department of Business & Economic AffairsMaine Connectivity AuthoritySearchlight Capital Partners
2025-05-22Debt Financing· $1.34B
2024-09-06Grant· $11.8M
2023-10-16Acquired
Leadership Team
Bob Udell
President and Chief Executive Officer
John Lunny
Chief Technology Officer
Recent News
Canada NewsWire
2025-11-07
NH Business Review
2025-10-03
Company data provided by crunchbase