Uber · 13 hours ago
Sr Global Customer Success Manager, Global Delivery Partnerships?
Chicago, IL
Full-time
Onsite
Senior Level
$140K/yr - $155K/yr
5+ years expUber is seeking a highly motivated individual to join their Global Delivery Partnerships team as a Customer Success Manager. This role focuses on managing and expanding relationships with major global restaurant partners, driving partnership growth and operational excellence across key accounts.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Onboard new brands using Uber Direct. Understand recommendations for API or aggregator launches
Focus on operational success, using internal data and our reliability team to identify insights and actions to improve delivery timeliness and completion rates
Build relationships with C-level executives and key decision makers within partner organizations
Develop and complete the partnership strategy to achieve quarterly growth goals
Bring your analytical A-game. Develop business models and analyses to understand trends, provide meaningful insights, and track the impact of initiatives against our goals
Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to contribute to existing partnerships
Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams, such as Product, Marketing, Operations, Legal, Finance, etc
Expand product adoption. Clearly communicate the value of our newest products with a lens of creativity to differentiate our offerings
Drive initiatives. You will lead and support key initiatives across our team to drive growth for our restaurant partners at scale. This involves wearing many hats and jumping in to help your teammates when the needs arise
Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations
Qualification
Required
Minimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands
Preferred
Proven success engaging with large, complex enterprise organizations and global brands
Combines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders
Strong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives
Track record of designing and executing strategic sales plans that deliver measurable results
Bachelor's degree or equivalent experience
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase