ECAA - Anesthesia Specialists · 7 hours ago
Front Desk Receptionist
Wilmington, NC
Part-time
Onsite
Entry Level
2+ years expECAA - Anesthesia Specialists is a healthcare provider focused on pain management, and they are seeking a Front Desk Receptionist to manage patient interactions at their clinic. The role involves greeting patients, handling phone calls, verifying insurance, and managing appointment schedules while ensuring compliance with confidentiality regulations.
Health CareHospitalMedical
Responsibilities
Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel
Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner
Check the patients in and out
Verify insurance and patient financial responsibility
Obtain authorizations for procedures as needed
Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information
Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers
Schedule outpatient appointments/testing and hospital admissions upon request
Collect co-pays or other payments at time of visit
Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits
Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment
Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations
Prepare correspondence, memos, forms, and other typing as requested by the supervisor
Maintain composure when dealing with difficult situations
Perform other duties as assigned
Qualification
Required
High school diploma
Two years' medical front desk receptionist experience required
Knowledge of medical terminology and insurance verification
Proficient with EMR
Ability to communicate and collaborate effectively with staff, physicians, and external customers
Strong ability to multi-task and move from one project to another
Works to resolve problems or determines an appropriate course of action in a timely manner
Strong time management, follow-through, and organizational skills
Work performed in an office environment
Involves frequent contact with patients, physicians, and medical office staff
Work may be stressful at times
Interaction with others is frequent and often disruptive
Requires long periods of standing and walking
Physical activity can be irregular and fast-paced regularly
Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment
Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations
Must be able to lift 50 pounds with no assistance
Preferred
Knowledge of prior authorizations and referral management is preferred
Company
ECAA - Anesthesia Specialists
ECAA is the leading physician owned anesthesia practice in the mid-Atlantic.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adrienne Hutton, MD
Managing Partner
Gary John Mullen, MD, MBA
President and Managing Partner
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