TEKsystems · 10 hours ago
IT Support Engineer
San Francisco, CA
Contract
Hybrid
Entry, Mid Level
$65/hr - $65/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking an IT Support Engineer to manage and resolve IT support tickets, provide technical assistance for various SaaS platforms, and assist with onboarding and offboarding processes.
Information Technology
Responsibilities
Manage and resolve Level 1 and Level 2 IT support tickets via Freshservice and Slack
Provide technical assistance for SaaS platforms (Google Workspace, Okta, Slack, Zoom, Freshservice, etc.)
Onboarding and offboarding:
Account provisioning and deprovisioning (Okta, Google Workspace, SaaS tools)
Device setup coordination and asset tracking
Perform ticket triage and escalate tickets to Level 3 as appropriate
Assist with automation or AI tool integrations for ticket routing and playbook generation
Participate in IT syncs to report progress, blockers, and insights
Qualification
Required
Help Desk or IT support experience: 2–4 years minimum in SaaS-heavy environments
Familiarity with Freshservice or other ITSM platforms
User management and administration in Google Workspace, Okta, Slack, and other common SaaS tools
Understanding of SSO, MFA, and access control principles
Basic troubleshooting across Mac, Windows (very light), and browser environments
Familiarity with endpoint management systems (e.g., Kandji, Jamf, Intune)
Excellent communication and documentation ability
Strong organizational skills and attention to detail
Customer service orientation with empathy and patience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase