Amazon · 6 hours ago
Sr. Product Manager-Tech, Customer Experience and Business Trends
Seattle, Washington, USA
Full-time
Onsite
Senior Level
$151K/yr - $205K/yr
5+ years expAmazon is seeking a motivated professional for the role of Sr. Product Manager Technical on their Customer Experience and Business Trends team. The candidate will focus on building and scaling customer research products that enhance the evaluation of AWS products and services, driving insights that improve customer experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Build and own customer research product roadmap: Design, develop, and scale products and tools that enable systematic customer experience evaluation across AWS services. Own the product vision and roadmap for research automation, participant management systems, study orchestration platforms, and insight generation tools. Leverage technical expertise to build scalable solutions that support real-world cloud task studies with external participants
Get hands-on with technical implementation: Write code, build prototypes, develop automation scripts, and contribute directly to technical implementation. Work with Python, AWS services, data pipelines, and ML/AI tools to build and optimize research products. Be willing to dive deep into technical challenges and solve complex engineering problems alongside the team
Invent and simplify methodologies: Plan, design, and develop a portfolio of products, tools, and systems for automated data collection, analysis, and insight generation. Continuously innovate and improve processes to optimize efficiencies and scale research operations
Collaborate with cross-functional teams: Work with Applied Scientists, Research Scientists, Data Scientists, SDEs, PM-Ts and TPMs to execute product development. Partner with AWS product teams and senior leadership to ensure research products deliver actionable insights. Present findings and product roadmaps to SVP+ audiences quarterly
Focus on customers and AWS product evaluation: Build products that enable deep understanding of customer experience across AWS services. Design systems that evaluate end-to-end customer journeys, identify pain points, and drive measurable improvements to AWS products and services
Qualification
Required
Bachelor's degree
5+ years of product or program management, product marketing, business development or technology experience
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Preferred
Advanced degree (e.g., MBA, MS in Computer Science, Engineering, or related field)
Excellent verbal and written skills (including experience presenting to senior leadership and SVP+ audiences)
Hands-on experience with cloud security services
Experience with customer research methodologies and customer experience evaluation
Track record of building products that scale from prototype to production systems
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase