Black Hills Federal Credit Union · 12 hours ago
Consumer Lending Operations Support Specialist
Rapid City, SD
Part-time
Hybrid
Entry, Mid, Senior Level
1+ years expBlack Hills Federal Credit Union is committed to improving lives through financial services. The Consumer Lending Operations Support Specialist is responsible for delivering critical lending operations processes, including loan administration, procedure management, and servicing activities, while ensuring compliance with regulatory requirements.
AccountingConsultingCredit BureauFinanceFinancial ServicesLending
Responsibilities
Develop, write, and maintain consumer lending procedures for all functions, from application entry and decisioning through post-funding. Ensure procedures are clear, accessible, and consistent
Oversee the administration of credit insurance, ancillary products, guaranteed asset protection, mechanical breakdown protection, and other insurance-related products and services
Manage the posting of, addition of, removal of insurance payments or products. Accurately record and reconcile incoming funds from providers to ensure timely processing and distribution of claims
Ensure that claims, cancellations, and refunds are processed accurately and efficiently. Implement processes that help minimize errors and enhance processing
Oversee the reconciliation of the department’s general ledger, ensure financial transactions are accurately recorded and balanced. Identify and resolve discrepancies to help maintain correct financial records
Extract and analyze data from various loan and account reports to perform quality control audits, identify inconsistencies, and confirm adherence to internal procedures and regulatory requirements. Provide findings monthly, and as requested
Ensure data accuracy and utilize reports to audit, review, and make sure there is consistency in loan files and processes. Provide insight and recommendations to manager based on analysis
Collect sales data from multiple sources, verify its accuracy, and use the information to prepare and distribute monthly reports and billing statements
Oversee the preparation and distribution of monthly reports. Ensure reports are accurate, comprehensive, and delivered to all relevant stakeholders in a timely manner
Conduct thorough audits of credit card products to ensure compliance with quality standards and regulatory requirements
Support the implementation of legal and regulatory changes by staying informed about updates, coordinating with relevant departments, and documenting changes into processes and procedures
Maintain in-depth knowledge of current host, lending, and reporting systems. Utilize this expertise to support system enhancements and troubleshoot issues
Regularly update the product rate sheet and ensure all staff are promptly informed of changes. Ensure the correct approval path is followed, and documentation of authorized changes is obtained
Develop and maintain criteria for advanced review of consumer loan files
Ensure Quality Control functions are performed at defined intervals and exception responses are obtained and documented
Partner with Audit, Compliance, and external Examiners to provide loan data, conduct meetings and ensure responses are complete and delivered by deadlines
Ensure updates of regulatory changes are known and implement necessary adjustments to Quality Control procedures
Analyze data trends to identify potential issues and recommend areas for improvement
Support the title processing and equity processing areas, ensuring smooth operations and continuity by stepping in to handle tasks and responsibilities as needed to maintain workflow efficiency
Qualification
Required
An associates degree in a relevant field, with a strong foundation in mathematics, writing, and reasoning skills
One or more years of experience in a related field
3 or more years of relevant experience in lieu of formal education, provided the candidate has held equivalent responsibilities
Possess extensive knowledge of regulatory requirements impacting lending, ensuring activities are compliant with current practices and standards
Partner with department manager to oversee the governance of consumer lending procedure documentation, including oversight of edits, audits, version control, and cross‑department review to maintain accuracy and consistency
Demonstrate an in-depth understanding of general ledger accounts relevant to the department, ensuring accurate management and reporting of the information
Maintain an expert level of knowledge of the credit union's products and services, including ancillaries, to provide expert guidance and support
Demonstrate a thorough understanding of policies, procedures, and service philosophy, ensuring alignment with the credit union's mission and values
Utilize extensive knowledge of the credit union's in-house computer systems and capabilities
Work closely and positively with vendor managers to update processes, reporting and integration of products and services
Assist direct manager and other department managers in educating and training lending team members and member experience team members
Assist member experience employees and managers on products and services, fostering teamwork and increased knowledge
Proactively conducts thorough research and stay updated on changes within the legal, regulatory, economic, competitive, and technological environments to keep lending operations current and compliant
Must possess advanced Microsoft Excel skills to analyze data, create reports, and support decision-making processes
Must be able to independently manage workload, set deadlines, and ensure completion of tasks with minimal supervision
Provide recommendations for changes to policies, procedures and internal processes to the manager to increase efficiency and effectiveness
Demonstrate strong leadership and professionalism at the highest level
Must be able to have a positive working relationship with all levels of staff, including senior leaders
Demonstrated ability to initiate continuous improvement in the consumer lending division
Demonstrate the highest levels of confidentiality regarding sensitive employee information as it relates to lending
A working knowledge of general laws, regulations, and lending industry standards
An understanding of general ledger accounts, including recording and reconciliation
A comprehensive knowledge lending products, services and insurance offerings. This includes features, benefits and how they are processed upon filing
An advanced working knowledge of organization's policies/procedures and credit union's service philosophy
Working knowledge of credit union's in-house lending computer systems, host and vendor systems
Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors
Manual Dexterity: Ability to perform necessary computer-related input
Physical Mobility: Limited mobility required
Requires the ability to work flexible hours
To understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable manner
Meet procedural and quality control deadlines consistently while managing multiple priorities in a fast-paced environment
To interact positively and professionally with co-workers, management, and the public
To maintain a positive and professional demeanor during time of high volume and pressure
To prepare and maintain confidential records and reports
To produce a high volume of work in a timely manner with accuracy and quality. The ability to prioritize work and multitask
To identify and analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions
The ability to manage stressful/high pressure situations with professionalism
Communicates in a calm, clear, and directional manner for resolution focused results
Demonstrates personal initiative and foresight for career progression and development
The ability to engage team members in a positive and productive manner through training and situational coaching
Company
Black Hills Federal Credit Union
Black Hills Federal Credit Union is a not-for-profit organization that provides services on insurance, finance investments and lending.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jarrod Reisner, CPA
Chief Financial Officer
Holly Jones, CUDE, SHRM-SCP, MBA, SPHR
SVP/CAO
Recent News
2024-02-20
The Brookings Register
2023-12-25
Rapid City Journal
2023-12-25
Company data provided by crunchbase