TEKsystems · 3 hours ago
Customer Service Representative
Schaumburg, IL
Contract
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a detail-oriented Customer Support Specialist to join their Customer Support team. The role focuses on providing high-quality support to Account Managers and fleet drivers, managing customer inquiries primarily through email communication and case management.
Information Technology
Responsibilities
Provide high-quality support to Account Managers and fleet drivers across a variety of customer needs
Assist with vehicle ordering, service inquiries, and unique customer issues (e.g., impounded vehicles), while educating drivers on processes and future requirements
Research and resolve customer cases by identifying the root cause and developing solutions—often requiring creativity and out-of-the-box thinking
Collaborate extensively with multiple internal departments
Communicate daily with internal and external customers via Microsoft Teams, email, and phone
Manage a high volume of customer emails and cases using Salesforce CRM
Make outbound follow-up calls to customers as needed
Accurately enter and update customer data while multitasking during live conversations
Utilize internal systems to complete tasks such as creating vehicle selectors, processing billing updates, generating reports, distributing insurance cards, and making driver data changes
Reach out to drivers by phone or email to obtain missing information and ensure case completion
Qualification
Required
2+ years of office-based customer service experience
Strong written communication skills and excellent grammar
Proficiency in English with the ability to draft clear, professional responses
Strong computer aptitude and ability to navigate multiple databases and systems
Proficiency in Microsoft Office, including Outlook, Word, and basic Excel
Ability and willingness to learn new Excel skills as needed
Fast and accurate typing skills (minimum 40 WPM; typing test required)
High School Diploma or equivalent
Preferred
Experience using Salesforce
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase