CoreSite · 3 months ago
Data Center Operations Technician IV - Swing Shift (CH2) (1795)
Chicago, Illinois, United States
Full-time
Onsite
Senior LevelCoreSite is a leader in high-performance data centers and interconnection solutions, committed to empowering a connected future. The Data Center Technician IV will ensure operational integrity and regulatory compliance of the data center's electrical, mechanical, fire life safety systems, and communications infrastructure, while also mentoring junior staff and maximizing customer uptime.
Enterprise SoftwareGovernmentInformation TechnologyInternetService Industry
Responsibilities
Data center subject matter expert for electrical, mechanical, controls, and fire life safety systems
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control
Tracking and trending operational characteristics
Mentoring of junior staff
Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule
Work with and provides guidance, to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Manage systems to avoid unplanned, customer-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Provide applied mechanical and integrated control expertise for the entire data center
Work as a primary knowledge expert in regard to fire and electrical codes
Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities
Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities
Trouble Ticket Management
Work Order Completion Process
Infrastructure projects (Internal/Customer)
Cage Build-Outs
Overhead Installations
Rack and Stack
Navigate and utilize a CMMS system
Use developed procedures to solve problems
Assist in asset and consumable inventory management
Responsible for the tracking and proper labeling of all equipment per established procedures
Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly
Provide physical security within the CoreSite premises
Provide day-to-day exceptional customer service and support
Incident escalation and report writing
Monitor the building fire alarm system
Maintain and complete regular facility and security tours documenting and responding to found issues
Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles
Qualification
Required
Expert level of knowledge in data center electrical, mechanical, fire life safety systems, and communications infrastructure
Experience with chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems
Experience with electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load
Experience with wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices
Experience with IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management
Ability to identify and repair data center problems quickly
Ability to ensure contractors deliver quality services and internal customer demands are met
Ability to develop creative approaches to keep operational costs to a minimum and improve efficiency
Ability to implement new strategies for operational efficiency
Ability to operate, monitor, maintain, and respond to abnormal conditions in facilities systems
Experience in tracking and trending operational characteristics
Experience in mentoring junior staff
Ability to work with the site Data Center Manager to track and complete a preventive and predictive maintenance schedule
Ability to provide guidance to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems
Ability to manage systems to avoid unplanned, customer-impacting outages
Ability to manage the data floor and back of house mechanical loading capacity
Ability to provide applied mechanical and integrated control expertise for the entire data center
Knowledge of fire and electrical codes
Experience in technical writing for preventative or corrective maintenance activities
Ability to assist Data Center Manager with database management of maintenance discrepancies
Experience with Trouble Ticket Management
Experience with Work Order Completion Process
Experience with infrastructure projects such as Cage Build-Outs, Overhead Installations, and Rack and Stack
Ability to navigate and utilize a CMMS system
Ability to use developed procedures to solve problems
Experience in asset and consumable inventory management
Ability to track and properly label all equipment per established procedures
Ability to ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA)
Ability to provide physical security within the CoreSite premises
Ability to provide day-to-day exceptional customer service and support
Experience in incident escalation and report writing
Ability to monitor the building fire alarm system
Ability to maintain and complete regular facility and security tours documenting and responding to found issues
Adherence to and promotion of CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles
Company
CoreSite
CoreSite delivers flexible, scalable and customer-focused data center and interconnection services that facilitate the growth of companies.
Founded in 2001
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$670.5MKey Investors
StonepeakPrivate Advisor Group
2022-10-27Private Equity· $570M
2021-11-15Acquired
2018-09-29Post Ipo Equity· $0.5M
Leadership Team
Natia Bedineishvili
VP of Information Executive & CIO
Bob Fasano
Sr. Director Sales - Channels, Alliances & Ecosystem Solution Partners
Recent News
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