PA Health & Wellness · 1 day ago
Provider Experience Manager
Florida, United States
Full-time
Onsite
Mid Level
$23.23/hr - $39.61/hr
3+ years expPA Health & Wellness is a diversified national organization committed to transforming the health of communities. The Provider Experience Manager will serve as the primary contact for the Medical Director's Office, managing account activities and ensuring client satisfaction while collaborating across departments to resolve inquiries and enhance performance.
FitnessHealth CareWellness
Responsibilities
Serve as the single point of contact for the assigned Medical Director’s Office (MDO) for all account management activities
Provide direction and guidance to existing MDO related to any questions or issues. Maintain and expand strong relationships with MDO to support overall account management and operational needs
Assess and maintain client satisfaction by implementing action plans to uphold high levels of quality service, as directed by management
Collaborate with various departments to identify, investigate, and resolve MDO inquiries and escalations
Coordinate and identify training opportunities for the sales and operations departments to enhance performance and customer satisfaction
Assist Account Executives to identify and generate new sales opportunities within existing accounts to promote regional growth opportunities and assist with sales meetings with prospective MDOs
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Associate's degree in a related field or equivalent experience
3+ years of specialty pharmacy, insurance verification, or account management experience
Advanced customer service skills
Preferred
ScriptMed experience
Bilingual (English/Spanish)
Benefits
Competitive pay
Health insurance
401K and stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Company
PA Health & Wellness
Established to deliver quality healthcare in the state of Pennsylvania through local, regional and community-based resources, PA Health & Wellness is a Managed Care Organization and subsidiary of Centene Corporation (Centene).
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Davis
President and Chief Executive Officer
Recent News
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