MSR Technology Group · 3 hours ago
Production Support Engineer
Alpharetta, GA
Contract
Onsite
Mid LevelMSR Technology Group is seeking a proactive and technically skilled resource to join their team. The ideal candidate will lead applications, ensuring smooth operations and resolving issues while maintaining high levels of customer satisfaction.
Management Consulting
Hiring Manager
Shweta Sharma
Responsibilities
Provide expert-level troubleshooting and resolution for complex technical issues
Provide Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify the improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Qualification
Required
Java L2 Support (Banking application support experience)
Proactive and dedicated attitude
Technical skills to provide assistance for applications and systems
Expert-level troubleshooting and resolution for complex technical issues
Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase