Seminole Hard Rock Support Services · 12 hours ago
IT OPS ANALYST I
Davie, FL
Full-time
Onsite
Entry Level
2+ years expSeminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International. They are seeking an IT Operations Analyst I who will monitor systems, respond to alerts, and provide support to the Service Desk while troubleshooting application and network issues.
Hospitality
Responsibilities
Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%
Logging calls into the Service Now IT Service Management ticketing system
Communicate status of requests to customers, as needed
Log and dispatch incidents and support requests
Ticket administration: Monitor and process tickets from the ticketing system and e-mail queue
Monitors, interpret and address system events displayed in the NOC
Create and maintain active directory and other application accounts
Maintain departmental knowledge base and contribute to current documents
Escalate incidents to senior technicians and management as required
Open requests for service with 3 rd party service providers
Communicate major incident to impacted parties and send outage alerts
Qualification
Required
A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred
Must be available to work different shifts that will include nights and weekends
Two or more years of professional experience in pc/server/network architecture and operations
Proficient in the support of Windows7 and Windows 10 operating systems
Proficient in the support of Office 2016 and Office 365
Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems
Preferred
A bachelor's degree in computer science, or equivalent related technical experience preferred
A+, N+ or MCP certifications preferred
ITIL certified preferred
Company
Seminole Hard Rock Support Services
Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
501-1000 employees
H1B Sponsorship
Seminole Hard Rock Support Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jeff Hook
EVP & CMO
Karen Hewitt, M. Ed.
Director of DEI Strategic Partnerships
Company data provided by crunchbase