E-volve Technology Systems · 4 hours ago
Customer Support Analyst with Security Clearance
Reston, VA
Full-time
Onsite
Mid Level
$85K/yr - $114K/yrE-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The role involves providing support, analysis, research, and expert advice while collaborating with government and contractor personnel in a cross-functional setting.
Enterprise Resource Planning (ERP)Information TechnologyIT Management
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Tanya Johnson
Responsibilities
Deliver timely on-site support to customers
Provide end-user support and liaise with management on system-related matters
Ensure smooth transaction processing
Develop and troubleshoot sql queries
Demonstrate expertise in federal acquisition processes
Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities
Assist the government customer in monthly account reconciliation
Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary
Provide expert-level support in brown bag sessions for financial system users
Collaborate with stakeholders to identify, analyze, and resolve complex issues efficiently
Monitor and maintain system performance, identifying areas for improvement and implementing solutions
Conduct thorough root cause analysis for recurring issues to prevent future occurrences
Document all support activities, including resolutions, for future reference and knowledge sharing
Coordinate with external vendors and contractors to address technical issues and implement upgrades
Act as a liaison between technical teams and end-users to ensure effective communication and problem resolution
Qualification
Required
U.S. citizenship
Current TS/SCI security clearance
Current CI Polygraph or eligibility to obtain CI Polygraph
Proficiency in providing Tier 2-3 Service Desk support
Ability to thrive in a fast-paced environment
Exceptional customer service skills with the ability to multitask
Excellent communication abilities
Capability to spearhead testing initiatives for releases when required
Preferred
Prior experience as a Budget Analyst supporting federal systems preferred
Familiarity with PeopleSoft Financials or other Government Financial Accounting Systems
Knowledge of Defense Travel transaction processes is a plus
Benefits
E-volve Technology Systems, Inc. provides fair and competitive compensation and benefits to all eligible employees.
Company
E-volve Technology Systems
E-volve Technology Systems provides mission operations, information technology management, and intelligence analysis services.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
F
Francis P. Prendergast
CFO
T
Tanya Johnson
Chief Operating Officer
Recent News
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