LanceSoft, Inc. · 1 day ago
IT Support Associate
Memphis, TN
Full-time, Contract
Onsite
Mid Level
$21/hr - $21/hr
3+ years expLanceSoft, Inc. is seeking an IT Support Associate to assist with technical issues and provide customer support. The role involves resolving customer inquiries and ensuring high levels of satisfaction while keeping up with industry trends.
Information Technology
Responsibilities
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers
Provides status and follow-up information to internal or external customers
Escalates calls to the appropriate departments
Documents customer issues in call tracking system timely and accurately
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers
Provides support after hours via on-call cell phone
Qualification
Required
Experience with Data Migration and computer swaps
Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience
One year Windows operations system troubleshooting experience
Preferred
JURIS or claims management application experience
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase