Athens Administrators · 1 day ago
Auto Team Lead
Parsippany, NJ
Full-time
Hybrid
Senior Level
$74K/yr - $104K/yr
5+ years expAthens Administrators is a leader in claims administration since 1976, fostering a supportive and inclusive culture for professional growth. They are seeking an Auto Team Lead to support the Property & Casualty department by adjusting claims, providing technical oversight, and assisting with recruitment and training of the Auto Claims units.
ComplianceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Knowledge in the following areas: 1) claims handling concepts, practices, and techniques, to include but not limited to coverage issues, and product line knowledge, 2) functional knowledge of law and insurance regulations in various jurisdictions, 3) demonstrated advanced verbal and written communications skills, 4) demonstrated analytical, decision making and negotiation skills
Investigate coverage, including evaluate insurance coverage problems and/or disputes
Investigate, evaluate and determine settlement value or denial of liability for all claims
Develop a measure of damage for each loss, establish and maintain appropriate reserves
Document and manage claims (i.e.: record statements, update diaries, write reports) from inception to closure
Ensure appropriateness of all payments
Negotiate settlement of claim within individual authority ($50,000 unless otherwise noted)
Maintain and update action plans for each claim
May assign and coordinate with vendors, legal counsel, appraisers, or experts as necessary
Facilitate between claimants, clients, brokers, and attorneys in resolution of liability claims
Exchange information with clients, claimants, insurance brokers, inspectors, producers, and account managers
Provide customer service and support to insureds and claimants
Attend meetings and educational seminars for professional development
Provide support to supervisor with the oversight and claims quality of the Auto Examiner positions within Property and Casualty
Coordinate and execute training, including technical assistance
Participate in recruitment and training of employees
Work with Management to achieve company initiatives and performance goals
Assists supervisors in leading staff unit meetings, act as back-up Supervisor as needed
Attend client, in-house, and P&C meetings
Make daily claims decisions regarding plan of action, dispute resolution, etc
Review claim files for accuracy
Run reports as needed for clients and for staff trend analysis
Approve payments and reserve increases when they rise above Examiner’s authority level and within their authority levels
Work collaboratively with Athens’ senior management and designated client contacts
Assures consistent and accurate claims coding is occurring throughout the organization
Assures adherence to clients’ claim handling instructions and claims best practices
Identify adverse trends and assist in the preparation of technical training for claims staff
Provide customer service and support to clients and claimants, including handling of escalation phone calls from claimants and providers
Complete daily, weekly, and monthly reviews to ensure data integrity
Assist with special projects assigned to aid the unit or division in solving compliance problems and meeting compliance goals
Provide technical assistance on special projects
Mentorship for developing employees
Responsible for focused audits, audit review, and rebuttals
Assist with claim review preparation and conduct mock file reviews
Route, review and follow-up on daily exception reports for the team
Qualification
Required
High School Diploma or equivalent (GED) required for all positions
Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
Minimum of five years auto-claims handling experience, at least two-years commercial auto required
Knowledge of property and casualty insurance policies
Knowledge of auto insurance laws, codes, procedures, and liability concepts
Proficiency in investigation and resolution of minor to medium level auto physical damage casualty claims
Strong negotiation skills and ability to achieve optimal settlement results for clients
Well-developed verbal and written communication skills with strong attention to detail
Excellent organizational skills and ability to multi-task
Ability to type quickly, accurately and for prolonged periods
Proficient in Microsoft Office Suite
Ability to learn additional computer programs
Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
Valid Driver's license and availability for local travel
Preferred
AA/AS or BA/BS preferred but not required
Additional State Adjuster License(s) may be required within 180 days
Maintain licenses and continuing education requirements in all states
Benefits
Medical
Vision
Dental
Life and AD&D
Long Term Care
Critical Care
Accidental
Hospital Indemnity
HSA & FSA options
401k (and Roth)
Company-Paid STD & LTD
Company
Athens Administrators
Athens Administrators is an insurance firm that offers worker's compensation, program business, managed care, property & casualty services.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-11-09
2025-11-07
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