Seminole Hard Rock Support Services · 6 hours ago
ANALYST II - WORKFORCE MANAGEMENT
Davie, FL
Full-time
Onsite
Mid LevelSeminole Hard Rock Support Services is seeking a Demand Forecaster to support enterprise-wide workforce and operational planning. This role involves developing accurate demand forecasts and providing insights into business volumes and guest demand to guide labor deployment and resource allocation.
Hospitality
Responsibilities
Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc
Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property
Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends
Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions)
Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability
Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans
Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations
Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles
Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders
Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making
Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives
Qualification
Required
Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling
Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar)
Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders
Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment
Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans
Communicate forecast updates, trends, and assumptions to property operations and department leaders
Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts
Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends
Preferred
Experience in casino, hospitality, or large-scale entertainment operations strongly preferred
Company
Seminole Hard Rock Support Services
Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
501-1000 employees
H1B Sponsorship
Seminole Hard Rock Support Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jeff Hook
EVP & CMO
Karen Hewitt, M. Ed.
Director of DEI Strategic Partnerships
Company data provided by crunchbase