A Square Group (ASG) · 1 hour ago
Support Technician (Mid-level)
Bethesda,MD,US
Full-time
Onsite
Mid Level
3+ years expA Square Group (ASG) is a Minority- and Woman-Owned, Physician-Owned small business specializing in federal government contracting with over 15 years of experience. They are seeking a Support Technician to provide hardware and software support to staff and end-users, configure IT devices, and manage trouble tickets to ensure effective IT service delivery.
Health CareInformation TechnologyOutsourcing
No H1B
Security Clearance Required
Responsibilities
Provides hardware and software support to a diversified staff and end-user population
Configures, installs, and supports desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Provides enhanced VIP desktop and user support service
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Provides software support for users of NIH-provided applications
Uses an IT ticket system to receive and track the trouble tickets, assigns them to a technical specialist for action, and ensures that tickets are resolved, and closed out with the customer and in the system
Other duties as assigned
Qualification
Required
Bachelor's degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience
3+ years of technical support experience in Microsoft suite
Experience supporting both the Mac and Windows OS
Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
Experience supporting various operating systems – expertise should include Windows 7/10; and some MAC OS (ideally 10.8 and above)
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end-user equipment support skills; preferably with some experience support VIPs (MUST)
Ability to obtain and maintain public trust clearance
Preferred
It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications: Foundation Certificate in IT Service Management (ITIL) v3 or higher, MTA: Microsoft Technology Associate, MCSA: Microsoft Certified Solutions Associate, MSCE: Microsoft Certified Solutions Expert, Apple Certified Associate – Mac Integration Basics (current or current -1 version), Apple Certified Support Professional (current or current -1 version), CompTIA A+ Certified Professional, CompTIA Network+ Certified Professional, CompTIA Security+ Certified Professional, Jamf Certified Tech, Jamf Certified Expert
Benefits
Healthcare Benefits
Life
Disability
Paid Time Off
401k Matching
Employee Referral Bonus
Education Assistance
Learning and Development resources
Company
A Square Group (ASG)
A Minority, Woman-Owned, Small Disadvantaged Business. CMMI L3 | ISO 9001:2008 | ISO 20000-1:2011 |ISO 27001:2005 Certified.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Singh
President
Company data provided by crunchbase