Compunnel Inc. · 1 day ago
Customer Service Support 2
Wichita, KS, US
Full-time
Onsite
Entry Level
2+ years expCompunnel Inc. is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. The Customer Service Support 2 role focuses on supporting customer enabling activities, managing claims, and ensuring a seamless customer experience through collaboration with internal stakeholders.
Information Technology & Services
Responsibilities
Support routine customer enabling activities within the order management process
Assist with claims management activities following established procedures
Identify potential obstacles in the claims management process and coordinate corrective actions with customer service, sales, and account managers as directed
Update internal stakeholders on claim status and support issue resolution
Generate claim-related documentation in accordance with established processes
Support resolution of simple administrative or clerical issues related to claim investigation, processing, and resolution
Respond to customer inquiries regarding credit memos, debit memos, and short pay/deduction authorization
Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision
Escalate complex issues to appropriate teams or leadership as needed
Perform other duties as assigned
Qualification
Required
Strong attention to detail and accuracy
Good written and verbal communication skills
Ability to handle accounting-related transactions, including large transaction values
Ability to follow defined procedures and workflows
Strong organizational and time management skills
Ability to collaborate effectively with cross-functional teams
Minimum of 2 years of related work experience
High School Diploma, secondary education level, or equivalent
Preferred
Proficiency with CRM tools (Salesforce or similar)
Proficiency with ERP systems (SAP or similar)
Bachelor's degree in a related field or equivalent experience
2 years of experience in a customer-facing environment or claims management
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase