K2J Marketing Partners · 11 hours ago
Operation Manager
St. Louis, MO 63126
Full-time
Onsite
Mid, Senior LevelK2J Marketing Partners is a full-service marketing firm that focuses on developing brand awareness through unique products and events. The Operations Manager is responsible for enhancing operational efficiency, overseeing order management, and collaborating with cross-functional teams to improve service levels and customer satisfaction.
AdvertisingConsultingMarketing
Responsibilities
Lead initiatives for continuous order workflow and process improvement, leveraging technology and data to improve our “costs to serve”. Ability to create and manage order status dashboards and actionable insights
Oversee order lifecycle from initial order, through delivery including workflow through our suppliers and fulfillment partners. Monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction
Serve as the main point of contact for fulfillment partner(s) and carriers. Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality. Negotiate rates, contracts, and service levels with fulfillment and logistics partners
Ensure accurate inventory management between internal systems and third-party partners. Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting
Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order
Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements
Track and improve processes related to post-fulfillment related customer service issues
Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage
Qualification
Required
Proven success leading multi-site or multi-channel operations in a fast-paced, high-volume distribution, or ecommerce environment
Strong knowledge of ERP/WMS/IMS systems and data-driven decision-making, ability to analyze and use data for process improvement (i.e., time or activity-based studies)
Outstanding leadership, project management, and vendor relationship skills
Ability to work independently or team as required by the task or project
Strong PC skills and MS Office skills, excel, Power BI, or equivalent project management platforms
Preferred
Bachelor's degree (or equivalent) in Supply Chain Management, Operations, Business Administration, Logistics, or a related field
Strong IT skills, including database development
Financial and account reporting experience
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Company
K2J Marketing Partners
K2J Marketing Partners is an advertising company that offers promotional gaming products and gifts and conducts incentive programs.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Miranda Giesmann
Vice President, Partner
Company data provided by crunchbase