OP Consulting Group LLC · 22 hours ago
Intake Specialist
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expOP Consulting Group LLC is seeking an Intake Specialist to provide professional responses to public inquiries and assist with case control. The role involves interviewing potential complainants, preparing case files, and ensuring excellent customer service while managing sensitive information.
ConsultingInformation TechnologyStaffing AgencyTraining
Responsibilities
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provide excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Qualification
Required
Minimum 6 months of administrative experience
HS diploma or GED required
Previous legal course work, paralegal type coursework
Working knowledge of computers and Microsoft 365
Ability to effectively communicate, both orally and in writing
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to type with speed and accuracy
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Strong organizational skills with the ability to manage various projects simultaneously
Preferred
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail-oriented work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and ability to establish cooperative work relationships
Company
OP Consulting Group LLC
OP Consulting Group LLC, based in Michigan, USA, is a company owned and operated by women.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Venkata Surapaneni
Founder
Company data provided by crunchbase