Firehouse Subs · 22 hours ago
Sr. Analyst, Digital Voice of Customer, Firehouse Subs
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
2+ years expFirehouse Subs is part of Restaurant Brands International Inc., one of the world's largest quick service restaurant companies. This role is responsible for owning end-to-end quality assurance for digital web and mobile products, combining manual and automated testing to ensure high-quality releases while leveraging customer feedback and analytics to deliver actionable insights.
Food and BeverageHospitalityRestaurants
Responsibilities
Perform regular quality checks and user acceptance tests for several projects on the supported devices, operating systems, and browsers
Create detailed, comprehensive, and well-structured test plans and test cases that consider project timelines, constraints, and the right mix of automated and manual testing
Design, develop and execute automation scripts using a varied toolset
Document defects and provide technical details for the development team to assist with debugging
Assist the development team and management with other project-related tasks
Verify bug fixes once an issue has been resolved
Update and maintain test automation suite
Own end-to-end quality validation for digital products, including test strategy, execution, defect management, and release readiness
Analyze and synthesize App Store and Google Play reviews to identify trends, severity, and business impact of customer-reported issues
Conduct deep troubleshooting by correlating customer feedback with logs, analytics, and QA findings to isolate root causes
Develop clear documentation, dashboards, and PowerPoint presentations that communicate insights, risks, and recommendations to stakeholders
Apply AI methodologies, including prompt engineering, to improve testing efficiency, analysis accuracy, and customer insight generation
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
2+ years of experience in Quality Assurance, Quality Engineering, or Technical Analysis roles
Strong experience with manual and automated testing across mobile and web platforms
Advanced analytical skills with the ability to interpret large volumes of customer feedback and product data
Proven expertise in troubleshooting complex production issues
Strong documentation and executive-level PowerPoint presentation skills
Understanding of AI methodologies, including prompt engineering and applied AI use cases in QA or analytics
Experience working in Agile and CI/CD environments
Proactive, strong-minded, quick thinker, and assertive
Flexible with the ability to adapt and work under pressure
Hands on experience with any or all of the following testing tools or frameworks: Selenium, Cypress, Postman, JMeter, Ghost Inspector, Test Mu AI (Formerly known as LambdaTest), TestRigor
Experience with JIRA or similar Agile management tool
Benefits
Comprehensive global paid parental leave program that supports employees as they expand their families
Free telemedicine and mental wellness support
Company
Firehouse Subs
Firehouse Subs is a restaurant chain built upon a family of franchise operators founded by former firefighters.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-15Acquired
Leadership Team
Robin Sorensen
Co-Founder
R
Robbie Carroll
Franchise Chief Operations Officer / Franchisee
Recent News
PR Newswire
2025-11-14
Company data provided by crunchbase