Chinese American Service League · 13 hours ago
Housing Counselor I
Chinatown - Chicago, Illinois
Full-time
Onsite
Entry Level
$40K/yr - $42K/yr
4+ years expThe Chinese American Service League (CASL) is a community-based organization dedicated to serving individuals and families, particularly within the Asian American community. They are seeking a Housing Counselor I to provide housing counseling and financial education, helping clients navigate rental assistance, homeownership preparation, and budgeting to achieve housing stability and financial confidence.
EducationNon ProfitTraining
Responsibilities
Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals
Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients
Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved
Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients
Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing
Establish contacts with community partners to collaborate on workshops and expand the program’s reach
Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services
Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce
Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information
Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement
Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices
Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget
Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services
Assist clients with completing applications and interpreting or translating letters and documents as required
Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs
Qualification
Required
Associate degree with at least 4 years of working experience, or High School diploma or equivalent with at least 5 years of related working experience
Strong interest in working with clients of all ages, demonstrating empathy and cultural sensitivity
Bilingual proficiency in spoken and written English and Cantonese required, Mandarin a plus
Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements
Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles
Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
Basic end-user level understanding and experience with Salesforce is a plus
Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds
Required to sit for extended periods of time and travel by car
Work is performed during standard business hours, Monday through Friday, 9:00 am – 5:00 pm, with flexibility to work additional hours in the evenings or weekends, as necessary
Work is performed in various settings including the office, clients' homes, and outdoor environments
Benefits
Medical, Dental, and Vision Coverage
Retirement Plan
Generous Paid Time Off (PTO)
11+ Paid Holidays, including Lunar New Year and Juneteenth
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Life Insurance, AD&D, and Disability Coverage
Voluntary Worksite Benefits and Pet Insurance
Commuter Benefits
Employee Assistance Program (EAP) for you and your household
Company
Chinese American Service League
For more than 45 years, the Chinese American Service League’s (CASL) comprehensive programs have connected families and individuals in the Chicago Chinese community and beyond with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, putting immigrants on the pathway to citizenship, securing our community’s housing and financial well-being, and providing all with equal access to justice.
501-1000 employees
H1B Sponsorship
Chinese American Service League has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Paul Luu
CEO
Jered Pruitt
Chief Operating Officer
Company data provided by crunchbase