Eventim USA · 1 day ago
Product Consultant
Los Angeles, CA
Full-time
Onsite
Mid Level
$120K/yr - $140K/yrEventim USA is a high-volume ticketing company seeking a Product Consultant to serve as both a product expert and strategic advisor for clients managing large-scale event operations. The role involves supporting the product lifecycle, ensuring customer success with complex ticketing workflows, and assisting the organization in expanding into new markets through structured research and planning.
Events Services
Responsibilities
Client Engagement & Consultation
Understand client goals, event operations, capacity models, and sales strategies across diverse event types (sports, concerts, festivals, performing arts, exhibitions)
Conduct tailored product demonstrations that highlight high-volume capabilities such as seat mapping, timed entry, dynamic pricing, bulk sales, and inventory management
Recommend product configurations that support large-scale ticket distribution, peak on-sale traffic, and operational complexity
Serve as a trusted advisor for clients navigating advanced ticketing features and revenue optimization opportunities
Go-To-Market Strategy
Collaborate with product marketing and leadership to define market positioning, segmentation, and messaging for the new vertical
Contribute to competitive analysis, packaging, and pricing strategies specific to vertical needs
Assist with pilot programs, early adopter onboarding, and feedback loops
Develop sales enablement materials such as: Vertical-specific demo flows, Use case playbooks, Objection-handling guides, ROI calculators tied to ticketing revenue models
Provide insight from early customer data to refine the GTM approach
Implementation & Onboarding
Guide customers through onboarding, including event creation workflows, seat map configuration, timed-entry logic, access control setup, and integrations with payment or marketing tools
Train client teams on processes built for high-volume traffic, such as: On-sale load management, Queueing systems, Fraud prevention, Data reporting and reconciliation
Ensure proper adoption of advanced features that enhance operational efficiency and revenue performance
Product Expertise & Support
Maintain deep knowledge of the ticketing platform, including: High-demand on-sale behavior, API usage for external systems, Access control and scanning flows, Reporting and settlement workflows
Troubleshoot complex client issues and collaborate when needed
Provide structured feedback from customer interactions to improve product capabilities and scalability
Cross-Functional Collaboration
Work closely with sales during discovery to identify customer needs, particularly around large events, multi-venue organizations, or specialized ticketing formats
Work with finance, operations, and other departments to align internal processes and needs
Translate customer and market insights into actionable recommendations for product management
Partner with marketing to create vertical-specific collateral, case studies, and thought leadership
Qualification
Required
Expertise in SaaS platforms or complex enterprise tools
Excellent project management, communication, presentation, and facilitation abilities
Understanding of ticketing concepts such as: Inventory structures, Seat mapping, Timed entry / capacity slots, On-sale demand management, Access control and scanning, Revenue reporting
Ability to advise on workflows for events handling millions of tickets across thousands of events
Positioning and messaging development
Value proposition creation using frameworks like JTBD or customer value mapping
Sales enablement content creation
Pilot program design, execution, and success evaluation
Preferred
Experience in the ticketing, live entertainment, or events industry
Background in consulting, product management, customer success, or solution engineering
Familiarity with CRM, marketing automation, analytics tools, or third-party tech ecosystem integrations
Experience working with large venue clients, promoters, or festivals
Benefits
Health care plan (Medical, Dental & Vision)
Retirement Plan (IRA; 401(k) match up to 5%)
Life Insurance (Basic, Voluntary & AD&D)
Short-Term & Long-Term Disability
Company
Eventim USA
Formerly known as See Tickets US, EVENTIM USA is an American-based ticketing company and part of CTS EVENTIM, one of the leading international providers of ticketing services and live entertainment.
Founded in 1993
51-200 employees
H1B Sponsorship
Eventim USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Daniel K Spicka
Executive Vice President of Venue Partnerships
Alex V.
Partnerships & Business Development
Company data provided by crunchbase