HC Forklift America · 3 days ago
Part Sales & Account Manager
Rock Hill, SC
Full-time
Onsite
Mid, Senior Level
$65K/yr - $90K/yrHC Forklift America is seeking a Parts Sales & Account Manager to drive parts sales, manage key customer accounts, and ensure exceptional service for dealers and end customers. This role focuses on growing revenue, managing national accounts, and supporting customers with accurate solutions, technical guidance, and timely issue resolution.
Machinery ManufacturingManufacturing
Responsibilities
Drive forklift parts sales by identifying opportunities, managing pricing, and closing deals to achieve revenue targets
Manage and grow key customer accounts, fostering long-term relationships and repeat business
Maintain in-depth knowledge of forklift parts, applications, compatibility, and industry standards to provide expert guidance to customers
Support dealers and OEM customers with technical advice, troubleshooting, and parts selection
Respond to customer complaints and issues, coordinating internally to provide timely resolution
Monitor market trends, competitor activity, and pricing to maintain a competitive edge
Ensure compliance with company processes, ERP systems, and data management requirements
Collaborate with internal teams—including service, supply chain, and technical support—to meet customer needs
Represent HC Forklift America professionally at customer meetings, trade shows, and industry events
Support national account initiatives and contribute to strategic commercial planning
Qualification
Required
Bachelor's degree in business, Marketing, Mechanical Engineering, Industrial Engineering, or a related field
Proven experience in parts sales, account management, or both within the material handling or industrial equipment industry
Knowledge of forklift parts, applications, and industry standards
Demonstrated success in customer account management and relationship building
Strong problem-solving skills and ability to resolve customer complaints effectively
Proficiency with ERP systems and adherence to company processes
Strong commercial awareness, including pricing, channels, and market trends
Excellent communication and negotiation skills
Ability to perform under targets and pressure while maintaining professionalism and reliability
Preferred
Experience working with Hangcha forklifts and dealer networks
Experience managing national accounts or large-volume clients
Familiarity with material handling market dynamics and competitive landscape
Ability to quickly learn new products, systems, and market trends
Benefits
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO) and Paid Holidays
Employee Assistance Program (EAP)
Company
HC Forklift America
Since 1956, Hangcha Group has continued to engineer and manufacture reliable and technologically advanced material handling equipment.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase