Concept Technology Inc. · 1 month ago
Onsite Support Analyst - Nashville, TN
Nashville, TN
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
1+ years expConcept Technology Inc. is a tight-knit group of IT professionals seeking a tech-savvy Onsite Support Analyst. The role involves providing exceptional customer service, troubleshooting various issues, and assisting with user account administration in a collaborative work environment.
Information TechnologyInformation Services
Responsibilities
Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
Complete onsite and remote workstation deployments
Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services
Perform user account/profile administration duties
Assist with Service Desk phone support queue, including ticket creation and triage
Publish documentation for client specific setups and procedures
Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm
Qualification
Required
At least 1 year of professional IT experience
Experience with user account/profile administration
Remote Desktop support
Microsoft 365/Google tenant administration and troubleshooting
Working knowledge of IT infrastructure components and services (DNS, Print, File)
Advanced printer/peripheral device troubleshooting
TCP/IP, DNS, and DHCP
Professional appearance & demeanor
Reliable transportation
Preferred
Help desk and ticketing system experience preferred
Benefits
100% Company-paid medical, dental, vision, and basic life insurance
401(k) with employer matching
Paid time off (first year starts at 3 weeks)
Company laptop and smartphone
Company
Concept Technology Inc.
Concept Technology is an information technology company offering managed IT services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Fields
Founder and CEO
Megan Long
Chief Operating Officer
Company data provided by crunchbase