Facet Filtration · 5 hours ago
Customer Service Representative
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
2+ years expFacet Filtration is a global leader in aviation and refined fuel filtration, dedicated to innovative solutions for customer challenges. The Customer Service Representative will manage orders, resolve inquiries, and enhance customer satisfaction through effective communication and problem-solving skills.
AerospaceFuelIndustrial
Responsibilities
Provide excellent customer service by promptly addressing inquiries and resolving customer issues via phone, email, and other communication channels
Process inbound sales calls and customer purchase orders received through email, phone, or fax
Inform customers of unit prices, shipping dates, anticipated delays, and any other required information via sales acknowledgments
Accurately enter and approve sales orders, ensuring completeness and compliance with company policies
Recommend appropriate packaging, labeling, and shipping options for orders
Partner with customers to understand their project needs, identify solutions, and deliver a seamless experience
Collaborate with the sales team to support customer retention and growth efforts, ensuring alignment on strategies and actions
Maintain and update CRM systems (e.g., Salesforce.com) with accurate and current customer data
Provide post-purchase support, including troubleshooting and proactive follow-up, to ensure customer satisfaction
Monitor customer performance, evaluate opportunities for growth, and prepare reports, including forecasts, activity metrics, and competitive insights
Investigate root causes of customer issues, collaborating with internal teams to implement effective solutions
Communicate resolution timelines and outcomes to customers, maintaining transparency and trust
Assist with marketing initiatives, including campaigns, seminars, and other lead-generating activities
Stay informed of product knowledge and company offerings to provide effective customer guidance and support
Support and adhere to sales policies and procedures to ensure effective service delivery
Be consistently available to customers, ensuring responsibilities are covered during absences
Qualification
Required
Exceptional verbal and written communication skills for engaging with internal and external customers
Strong interpersonal skills, with the ability to foster positive relationships and collaborate across teams
Exceptional attention to detail and organizational skills for accurate data entry and management
Effective problem-solving and analytical skills, with a focus on delivering practical solutions to customer needs
Ability to work independently and adapt to changing customer demands and business situations
Excellent organizational skills and attention to detail
Strong time management capabilities, with the ability to prioritize tasks and meet deadlines with minimal supervision
Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word
Proficient in CRM systems (e.g., Salesforce.com) and Microsoft Office applications, including Outlook, Excel, and Word
Professional presence and adaptability to changing business needs and customer demands, with the ability to manage confidential information and maintain a positive demeanor
Preferred
2–5 years of customer service or commercial experience preferred
Experience in process filtration or related industries strongly preferred
College degree preferred
Company
Facet Filtration
Facet Filtration is an aviation fuel handling and filtration technology company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sabrina Pirela
Segment CFO
Company data provided by crunchbase