Mountainside · 9 hours ago
Client Support Coordinator (2nd Shift)
Canaan, CT
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrMountainside Treatment Center is a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. They are seeking a dedicated Client Support Coordinator to provide welcoming support to clients throughout their recovery journey, ensuring a safe and empowering environment.
Addiction TreatmentBiotechnologyHealth Care
Responsibilities
Be the warm, compassionate first face clients and families see, setting a positive tone that welcomes and reassures from day one
Be the calm in the chaos. As a Client Services Coordinator, you’re expected to engage with clients through kind, consistent conversations—building trust, easing nerves, and helping them feel at home from the start. Show up, check in, and be the supportive presence they didn’t know they needed
Take ownership of the admissions journey—guiding clients smoothly through the admission process
Create a comfortable, inviting space by preparing and maintaining client rooms and welcome materials that reflect Mountainside’s high standards
Lead clients confidently through facility orientations, schedules, and community guidelines to ensure they feel informed, supported, and ready to succeed
Empower clients daily by assisting with schedules, appointments, and access to essential personal items like towels and One Card services
Energize client engagement by facilitating program groups and recreational activities, all while ensuring precise and timely documentation
Champion safety through thorough room inspections, bed checks, vital sign monitoring, and diligent adherence to medication protocols
Maintain a vigilant presence by conducting client searches, UTOX screenings, and making frequent rounds—offering guidance and support whenever needed
Act swiftly and calmly in emergencies, coordinating seamlessly with internal teams and external responders to protect client well-being
Lead discharge procedures with care and attention, ensuring clients’ personal property and medications are accurately accounted for and properly documented
Safeguard client trust by rigorously upholding HIPAA confidentiality standards at all times
Maintain professional and thorough records by documenting all client interactions, observations, and services with clarity and precision
Collaborate dynamically with clinical and administrative teams to foster smooth, coordinated care and exceptional client experiences
Embody Mountainside’s “Best in Class” commitment through your professional appearance, attitude, and dedication to a welcoming, organized workspace
Qualification
Required
High School Diploma or equivalent (required)
Ability to work independently, prioritize tasks efficiently, and thrive as part of a collaborative team
Strong interpersonal and communication skills; able to interact with clients, families, and staff with empathy and professionalism, compassionate and nonjudgmental demeanor
Strong problem-solving skills with a proactive and take-charge attitude
Comfort and proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Preferred
All employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC
Benefits
Comprehensive benefit package
Paid Time Off (which increases after 1 year with Mountainside)
Paid holidays including a Multicultural Holiday
401(k) with employer matching
Free meals while working on the Canaan campus
Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
Company
Mountainside
Mountainside is a hospital & health care company that provides drug addiction treatment and rehabilitation services.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andre Leao Rego Basso
Chief Executive Officer
Anna Koropatkin
Jr. HR Business Partner
Recent News
Mountainside Treatment Center
2025-04-30
2025-01-14
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