NEOGOV · 9 hours ago
Benefit Program Specialist II
25 - HINDS COUNTY, MS
Full-time
Onsite
Entry Level
$38K/yr - $50K/yr
1+ years expNEOGOV is part of the Mississippi Department of Employment Security, which aims to assist Mississippians in securing employment. The Benefit Program Specialist II role involves taking unemployment claims, identifying eligibility issues, and providing customer service regarding unemployment insurance eligibility.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Take unemployment claims, identify eligibility issues, non-monetary investigations/adjudications, audit work search activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties
Perform duties related to the Office of Re-Employment Assistance including but not limited to the following: Customer service assistance, handling inbound and outbound calls, basic claim intake, creating issues, and answering questions and concerns from customers in a timely manner
Proficient communication, oral and written
Processes overpayments to include establishing and cancelling overpayments
Possess the flexibility to alternate between various duties and programs in the Benefits Department
Perform other duties as assigned by management
Must be available to work flexible hours including weekends, if needed
Some travel may be required
Qualification
Required
Excellent customer service and interpersonal skills along with verbal/written communication skills
Strong time management and organizational skills
Must be computer literate and have the ability to work independently and with others
Must have a commitment to quality and accountability
A broad knowledge of MDES laws, regulations, programs and agency policies related to unemployment
Must be available to work flexible hours including weekends, if needed
Some travel may be required
All potential applicants are required to have a valid driver's license and pass an extensive background check
Preferred
Typically requires a Bachelor's Degree and 1-3 years of experience
Bachelor's Degree from an accredited four-year (4) college or university and two (2) years of experience directly related to the described job duties or similar review and investigative review processes
Benefits
Health/Prescription Insurance
Wellness Benefits
Life Insurance
Optional Insurances
Flexible Spending Accounts
Paid Personal Leave and Sick Leave
Military Leave
Holidays
Retirement Programs
Deferred Compensation
State Credit Union
Tuition Reimbursement
Career Development and Training
Promotional Opportunities
Career Ladders
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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