Accenture · 2 days ago
Service Desk Analyst - 6111387
Mountain View, CA
Full-time
Onsite
Entry Level
$26.30/hr - $36.30/hr
2+ years expAccenture is a leading global professional services company recognized for its commitment to diversity and workplace excellence. They are seeking a Service Desk Analyst to provide first-line technical support, triaging and resolving incidents related to hardware, software, and network connectivity while ensuring compliance with service level agreements.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Incident Management: Act as the primary point of contact for phone, email, and chat support. Log all interactions in the ITSM tool (e.g., ServiceNow, Zendesk, or Jira)
Technical Troubleshooting: Diagnose and resolve issues involving Windows/macOS, Microsoft 365, Active Directory (password resets, group memberships), and VPN connectivity
Hardware Support: Assist with the setup, configuration, and basic repair of laptops, mobile devices, printers, and peripherals
Request Fulfillment: Process standard requests such as software installations, account provisioning (onboarding/offboarding), and access permissions
Escalation: Identify complex issues that require specialized attention and escalate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication
Knowledge Management: Contribute to and maintain the internal Knowledge Base (KB) by documenting new solutions and workarounds
Qualification
Required
Minimum 2 years of work experience
Minimum 2 years of technical support experience
High School Diploma
Benefits
Medical
Dental
Vision
Life
Long-term disability coverage
A 401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Christie Smith
Senior Managing Director, Global CEO Transformation: Strategy & Consulting Lead
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
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