RICOH COLOMBIA · 1 day ago
Field Representative I, Business Process Outsourcing, BSS
Parma, OH
Full-time
Onsite
Entry Level
2+ years expRicoh is an integrated solutions provider that connects people and technology to deliver innovative services and solutions for businesses. The Field Representative I role involves high-speed manual data entry and verification from hardcopy documents, ensuring accuracy and quality in document processing and classification.
Information Technology & Services
Responsibilities
Responsible for accurate high-speed (15,000 KS per hour) of hardcopy documents into the Unibase Data Entry Software
Analyze automated document classification exceptions of digital documents and make corrections as necessary
Analyze automated extracted data exceptions (low confidence level) from data and make corrections as necessary
Analyze automated redacted data exceptions (low confidence level) from data and make corrections as necessary
Responsible for manually entering meta-data index information from digital documents
Analyze digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed. Make corrections according to policy and procedures to include generating proper Check Return Letter, if necessary
Analyze automatically extracted check CAR/LAR amounts and make corrections as necessary. Ensure fiscal control of check batches
Research and analyze check distributions, as required by customer
Responsible for comparing hardcopy documents to digitally converted version to ensure customer required quality
Meets deadlines by working at a quick and steady pace while still maintaining quality/error free work
Achieves Time Productive statistics by meeting standards established by the BSS BPO manager
Achieves high level of accuracy by meeting standards established by the BSS BPO manager
Completes all paperwork in a timely, accurate and legible manner by reading and writing in English
Must be able to adapt to changing situations and be flexible
Must be able to perform repetitive work according to set procedures while maintaining quality and production standards
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Requires minimum of 2 years of related work experience
Familiarity with personal computers required
Basic knowledge of ten-key and keyboard skills
Excellent written and communication skills
Ability to perform analysis and problem solving
Detailed oriented
Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, other departments, and management
Excellent customer service skills
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase