SCRAM Systems · 1 day ago
Bilingual Inside Sales Representative
United States
Full-time
Remote
Entry Level
1+ years expSCRAM Systems is looking for a natural communicator to join their team as an Inside Sales Representative. In this role, you will assist customers in selecting safety devices and guide them through the sales process while maintaining a high standard of customer service.
ConsultingElectronicsPublic SafetySoftware
Responsibilities
Engage with inbound callers to understand their needs and recommend the right safety device solution
Guide each customer through the enrollment and installation process with confidence and empathy
Follow up with interested customers to finalize appointments and increase close rates
Maintain accurate records of calls, follow-ups, and outcomes using our CRM tools
Meet and exceed key performance metrics that reward quality conversations, conversion rates, and professionalism
Create a positive customer experience that builds trust and drives repeat business
Explain benefits of brand to customers to ensure client enrollment, help customers stay in compliance with state requirements
Other duties as assigned
Qualification
Required
High School Diploma or GED
Minimum 1 Year(s) Experience In Sales Or Collections
Minimum 1 year CC experience (prefer in a sales role)
Demonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals
Excellent oral/written communication and interpersonal skills, including active and empathetic listening
Ability to work efficiently and effectively in a multi-task high call volume environment
Self-starter driven by goal-oriented results
Knowledge and practice with metrics-based accountability
Eager to learn and open to professional development
Proficient in Microsoft Office: Word, Teams, Outlook, Excel
Must have ability to incorporate developmental feedback from management
Must have the ability to quickly Adapt to change
Employee is required to provide equipment that meets company specifications (computer, headset, and internet). Employees must be available to provide personal computer & headset to work from home (that meets company required specs)
Ability to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment
Preferred
Bilingual is a plus
Company
SCRAM Systems
Scram Systems is a provider of monitoring technology and software for courts and community corrections.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Iiams
CEO
John Hennessey
Chief Operating Officer EM
Recent News
EIN Presswire
2026-01-16
2025-10-23
EIN Presswire
2025-08-29
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