NAVWAR · 2 days ago
LEAD IT SPECIALIST (CUSTOMER SUPPORT)
Keyport, WA
Part-time
Onsite
Mid, Senior Level
1+ years expNAVWAR is seeking a Lead IT Specialist (Customer Support) in their Corporate Operations Department. The role involves developing policies for customer support services, providing expert technical advice, and leading a team to enhance service delivery and efficiency.
GovernmentNon Profit
No H1B
U.S. Citizen Only
Responsibilities
You will develop and interpret policies, procedures, and strategies governing the planning and delivery of customer support services, adapting them to meet emerging needs and technologies
You will provide expert technical advice, guidance, and recommendations to management and technical specialists on critical customer support issues
You will apply advanced IT principles and methodologies to address previously unsolvable support problems
You will perform cost-benefit analyses to support recommendations for change, ensuring alignment with organizational goals and efficient resource utilization
You will provide guidance, direction, and support to team members, fostering collaboration, continuous improvement, and alignment with organizational goals
Qualification
Required
Must be a US Citizen
Must be determined suitable for federal employment
Must participate in the direct deposit pay program
New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326
Males born after 12-31-59 must be registered for Selective Service
This is a bargaining unit position
You will be required to obtain and maintain a current U.S. Passport or a REAL ID-compliant form of identification
You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty
This is a Cyberspace Workforce position, work role code 411, proficiency level Advanced
Successful completion of a pre-employment drug test (including marijuana) is required
This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites
This is a Mission Essential position
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector
Specialized experience must demonstrate the following: Serving as a senior IT Customer Service representative, developing and interpreting policies and strategies to optimize IT service delivery; diagnosing and resolving complex IT problems to minimize business interruptions; researching, evaluating, and implementing new tools and approaches to enhance customer support; ensuring compliance with security requirements; and leading a team of IT professionals to achieve organizational goals
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving
Benefits
Recruitment
Relocation
Student Loan Repayment
Company
NAVWAR
NAVWAR's mission is to identify, develop, deliver and sustain information warfare capabilities and services that enable naval, joint, coalition and other national missions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Phipps
Deputy Chief Technology Officer
Malcolm Potts
Chief Of Staff and Chief Operating Officer, Fleet Readiness Directorate
Recent News
SlashGear.com
2025-04-24
2023-04-08
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