VNS Health · 15 hours ago
Program Manager
Brooklyn, NY
Full-time
Onsite
Senior Level
$77K/yr - $96K/yr
5+ years expVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. The Program Manager will oversee the administration of a Behavioral Health Services program, ensuring quality care and effective staff management while collaborating with team members and leadership to implement policies and procedures.
CharityHealth CareHome Health CareNon Profit
Responsibilities
Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required
Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times
Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated
Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed
Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements
Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing
Ensures volume and productivity meet program standards and operations
Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies
Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff
Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed
Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources
Participates in 24/7 on-call coverage schedule and performs on-call duties, as required
Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames
Collaborates with program leadership and other staff in the development and implementation of in-service education programs
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate
Oversees the development of systems and records for billing each MCO
Serves as primary liaison to external community-based organizations and referral sources. Assists VP, CCBHC in establishing and negotiating formal MOUs and DCO agreements
Ensures education and training on all VNS Health BH services to both internal and external organizations, including eligibility criteria and referral procedures. Collaborates with program leadership and other staff in the development and implementation of in-service education programs
Collaborates with Clinic leadership team to manage triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage at all times
Fulfills the role of Super-user in EMR system & is responsible for training of all new and existing employees. Oversees the maintenance of case records for team(s) within the EMR and coordinates effective communication throughout all external provider databases, as needed
Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, state, and federal standards and regulatory requirements
Participates in special projects and performs other duties as assigned
Qualification
Required
Valid New York State driver's license may be based on program needs required
License and current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor or other related license in the State of New York required
For IMT: LCSW required
For BHCT: LCSW required
For Children's Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification
Must complete necessary training to administer and review the CANS NY assessment in the UAS system within 60 days of start date preferred
Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing or other related field required
Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required
Strong interpersonal and leadership skills required
Knowledge of Microsoft applications required
For Children's Services: Prior experience in working with children and adolescents, preferably in a mental health setting required
For Adult Services: Prior experience working in a community behavioral health care setting required
Preferred
Experience with EMR systems preferred
Knowledge of city and state agency and/or managed care functioning preferred
LCSW or equivalent licensure preferred
Company
VNS Health
VNS Health provides home care, hospice care, and behavioral health services.
10001+ employees
H1B Sponsorship
VNS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (9)
2022 (8)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dan Savitt
President and CEO
Aman Y. Shah
Vice President, New Ventures & Strategic Partnerships
Recent News
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